Legal Document
Privacy Policy
We are committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we use it.
At Decent Logistics Ltd, your privacy matters to us. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website or engage our freight and logistics services. Please read this policy carefully so you understand your rights and our responsibilities.
1. Introduction
Decent Logistics Ltd ('we', 'us', or 'our') is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have in relation to it. This policy applies to all information collected through our website at decentlogisticsltd.com and any related services, sales, or communications.
2. Information We Collect
- •Personal identification information: full name, job title, company name, email address, phone number, and mailing address.
- •Shipment and cargo details: origin, destination, cargo type, weight, dimensions, declared value, and HS codes.
- •Financial information: billing address and invoice records (we do not store full payment card details).
- •Communication data: emails, messages, and records of correspondence between you and our team.
- •Website usage data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected via cookies and analytics tools.
- •Identity and compliance data: trade license numbers, import/export permits, and other regulatory documents required for customs processing.
3. How We Collect Information
- •Directly from you when you fill out a quote request, contact form, or booking inquiry on our website.
- •Through email, phone, or WhatsApp communications with our team.
- •Automatically when you visit our website via cookies, log files, and similar tracking technologies.
- •From third parties such as carriers, customs authorities, port agents, and business partners involved in processing your shipment.
4. How We Use Your Information
- •To provide, manage, and fulfill freight forwarding, customs clearance, and logistics services.
- •To prepare and send quotations, invoices, booking confirmations, and shipment updates.
- •To comply with legal obligations including customs declarations, tax filings, and regulatory reporting to Bangladesh NBR and other authorities.
- •To communicate with you about your shipments, service updates, and relevant industry information.
- •To improve our website, services, and customer experience based on usage data and feedback.
- •To detect, investigate, and prevent fraudulent transactions, prohibited cargo, and other illegal activity.
- •To respond to your inquiries, complaints, or requests in a timely manner.
5. Legal Basis for Processing
- •Contract performance: processing is necessary to fulfill the logistics and freight services you have requested.
- •Legal obligation: we are required to process certain data to comply with customs, tax, and trade regulations in Bangladesh and internationally.
- •Legitimate interests: we process data to improve our services, maintain security, and manage our business operations.
- •Consent: where required by law, we will seek your explicit consent before processing your data for marketing or non-essential purposes.
7. International Data Transfers
As a freight forwarding company operating globally, your shipment data may need to be shared with agents, carriers, and customs authorities in the origin or destination country of your cargo. When transferring data internationally, we take reasonable steps to ensure your information is protected and that any recipients maintain appropriate security standards. By using our services for international shipments, you acknowledge that such transfers are necessary for the performance of the logistics contract.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Shipment records and customs documentation are retained for a minimum of 5 years in accordance with Bangladesh customs and tax regulations. Communication records are retained for 3 years. Website analytics data is retained for 24 months. After the applicable retention period, data is securely deleted or anonymized.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include secure servers, encrypted communications, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.
11. Your Rights
- •Right to access: you may request a copy of the personal information we hold about you.
- •Right to correction: you may ask us to correct any inaccurate or incomplete information.
- •Right to deletion: you may request that we delete your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
- •Right to object: you may object to processing based on legitimate interests, particularly for direct marketing purposes.
- •Right to restrict processing: you may ask us to limit how we use your data in certain circumstances.
- •Right to data portability: you may request your data in a structured, commonly used format where technically feasible.
- •To exercise any of these rights, please contact us at info@decentlogistics.com. We will respond within 30 days.
12. Third-Party Links
Our website may contain links to third-party websites, carrier portals, or tracking platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Children's Privacy
Our services are intended for businesses and adult individuals only. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: Decent Logistics Ltd, Kamal Tower, Flat No: 302, 24/1, Pallabi, Mirpur, Dhaka-1216, Bangladesh | Email: info@decentlogistics.com | Phone: +880 17 1102 1603 | WhatsApp: +880 17 1102 1603.
FAQ
Frequently Asked Questions
Common questions about how we handle your personal data and privacy.
Do you sell my personal information to third parties?
No. We never sell, rent, or trade your personal information. We only share your data with carriers, customs authorities, and service providers strictly as needed to fulfill your shipment and comply with legal obligations.
Why do you need my shipment details?
Accurate shipment details — including cargo description, weight, value, and HS codes — are legally required for customs declarations and freight processing. Providing incomplete or inaccurate information can result in delays, fines, or seizure of your cargo.
How long do you keep my data?
Shipment and customs records are kept for a minimum of 5 years as required by Bangladesh customs and tax law. General communication records are kept for 3 years. After the applicable period, data is securely deleted or anonymized.
Can I request a copy of my data?
Yes. You have the right to access the personal information we hold about you. Simply email us at info@decentlogistics.com and we will respond within 30 days with a copy of your data.
Can I ask you to delete my information?
You may request deletion of your personal data where it is no longer needed for the purpose it was collected. However, some data — particularly customs and shipment records — must be retained for the legally required period and cannot be deleted on request.
Do you use cookies on your website?
Yes. We use essential cookies to make the website work and analytics cookies to understand how visitors use our site. You can control or disable cookies through your browser settings at any time.
Is my data safe when shared internationally?
For international shipments, some of your data must be shared with overseas agents, carriers, and customs authorities. We take reasonable steps to ensure all recipients maintain appropriate security standards and handle your data responsibly.