Legal Document
Terms & Conditions
Please read these terms carefully before using Decent Logistics Ltd's services or website.
Welcome to Decent Logistics Ltd. These Terms & Conditions govern your use of our website and all freight, logistics, customs, and supply chain services provided by us. By engaging our services or accessing our platform, you enter into a legally binding agreement with Decent Logistics Ltd.
1. Acceptance of Terms
By accessing our website at decentlogisticsltd.com or using any of our freight and logistics services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to these terms, you must discontinue use of our services immediately.
2. Services Provided
Decent Logistics Ltd provides air freight, ocean freight (FCL & LCL), road freight, customs clearance, warehousing, inland transportation, supply chain management, and multimodal logistics solutions. All services are subject to availability, applicable regulations, carrier terms, and the specific agreement between Decent Logistics Ltd and the client. We reserve the right to modify or discontinue any service at any time without prior notice.
3. Bookings & Quotes
All quotes provided are estimates based on information supplied by the client and are subject to change due to fluctuating freight rates, fuel surcharges, currency changes, and carrier availability. A booking is only confirmed upon written acceptance by Decent Logistics Ltd and receipt of any required deposit or advance payment. Verbal agreements are not binding.
4. Cargo Responsibility & Liability
- •The client is responsible for accurate declaration of goods, weight, dimensions, value, and hazardous classification.
- •Decent Logistics Ltd shall not be liable for any loss, damage, or delay caused by circumstances beyond our control, including but not limited to: acts of nature, government actions, port congestion, customs delays, strikes, or carrier failures.
- •Our liability for cargo loss or damage is limited to the value declared or the minimum statutory amount under applicable freight conventions, whichever is lower.
- •Claims for loss or damage must be submitted in writing within 7 calendar days of delivery or the expected delivery date.
- •Clients are strongly advised to arrange comprehensive cargo insurance for all shipments.
5. Prohibited Goods
Decent Logistics Ltd will not knowingly transport goods that are illegal, counterfeit, hazardous without proper declaration, weapons, narcotics, or any items prohibited by the laws of the origin, transit, or destination country. The client bears full legal and financial responsibility for any shipment found to contain prohibited items.
6. Payment Terms
- •Payment is due within the period specified in the invoice unless otherwise agreed in writing.
- •Late payments will incur an interest charge of 2% per month on the outstanding balance.
- •Decent Logistics Ltd reserves the right to withhold or place a lien on cargo for unpaid freight charges.
- •All prices are quoted in BDT or USD and are exclusive of taxes, duties, customs fees, and port charges unless explicitly stated.
7. Customs & Regulatory Compliance
The client is solely responsible for ensuring that all shipments comply with applicable import and export regulations, trade sanctions, Bangladesh NBR customs requirements, and licensing obligations. Decent Logistics Ltd acts as agent for customs matters and shall not be held liable for penalties arising from inaccurate or incomplete documentation provided by the client.
8. Transit Time & Delivery
All transit times quoted by Decent Logistics Ltd are estimates only and are not guaranteed. Transit times may be affected by weather conditions, port congestion, customs delays, public holidays, or carrier scheduling changes. Decent Logistics Ltd will make reasonable efforts to notify the client of any significant delays as soon as they become known.
9. Confidentiality
Both parties agree to keep confidential all non-public business information, pricing, contracts, shipment details, and operational data shared during the course of the service relationship. This obligation survives termination of the business relationship.
10. Intellectual Property
All content on our website including text, graphics, logos, images, and software is the property of Decent Logistics Ltd and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent.
11. Termination of Services
Either party may terminate a service agreement with 30 days' written notice. Decent Logistics Ltd reserves the right to terminate services immediately without notice in the event of breach of these terms, non-payment, or fraudulent activity.
12. Force Majeure
Decent Logistics Ltd shall not be liable for any failure or delay in the performance of its obligations resulting from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, government actions, strikes, port closures, or failure of third-party carriers.
13. Limitation of Liability
To the fullest extent permitted by law, Decent Logistics Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services or website. Our total aggregate liability shall not exceed the total fees paid for the specific service giving rise to the claim.
14. Governing Law & Disputes
These Terms & Conditions are governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising from or relating to these terms shall be resolved through good-faith negotiation first, and if unresolved within 30 days, through arbitration or the courts of competent jurisdiction in Dhaka, Bangladesh.
15. Changes to Terms
Decent Logistics Ltd reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised terms.
16. Contact & Complaints
For any queries or complaints regarding these Terms & Conditions, please contact: Decent Logistics Ltd, Kamal Tower, Flat No: 302, 24/1, Pallabi, Mirpur, Dhaka-1216, Bangladesh | Email: info@decentlogistics.com | Phone: +880 17 1102 1603.
FAQ
Frequently Asked Questions
Quick answers to the most common questions about our terms, liability, and services.
Are your freight quotes guaranteed?
No. All quotes are estimates based on information you provide at the time of the request. Final pricing may change due to fuel surcharges, carrier rate adjustments, currency fluctuations, or changes to your shipment details. A rate is only locked in once you receive a written booking confirmation from us.
Who is responsible if my cargo is lost or damaged?
Decent Logistics Ltd's liability is limited to the declared cargo value or the statutory minimum under applicable freight conventions (Warsaw for air, Hague-Visby for ocean), whichever is lower. We strongly recommend taking out comprehensive cargo insurance for every shipment. Claims must be submitted in writing within 7 calendar days of delivery.
What goods will you not ship?
We do not knowingly transport illegal goods, counterfeit items, narcotics, undeclared hazardous materials, weapons, or any cargo prohibited under Bangladesh law or the laws of the origin or destination country. The client bears full legal and financial responsibility for any prohibited items found in a shipment.
Who handles customs clearance — you or me?
We act as your customs agent and handle the paperwork and clearance process on your behalf. However, you remain legally responsible for the accuracy of all declarations and for ensuring your goods comply with import/export regulations. We are not liable for penalties resulting from incorrect or incomplete documentation you provide.
What happens if my payment is late?
Late payments attract an interest charge of 2% per month on the outstanding balance. We also reserve the right to withhold or place a lien on your cargo until outstanding charges are settled.
Can I cancel a booking after confirmation?
Yes, but cancellation fees may apply depending on how far along the shipment process is at the time of cancellation. We will notify you of any applicable charges before finalizing the cancellation.
Are your delivery timelines guaranteed?
Transit times are estimates only and are not guaranteed. Delays can occur due to weather, port congestion, customs holds, public holidays, or carrier issues beyond our control. We will notify you of significant delays as soon as we become aware of them.
Which law governs these Terms & Conditions?
These terms are governed by the laws of the People's Republic of Bangladesh. Any disputes are to be resolved through negotiation first; if unresolved within 30 days, through arbitration or the courts of Dhaka, Bangladesh.